Effective Date: January 28, 2026
Last Updated: January 28, 2026
This Return & Refund Policy applies to all purchases made through https://www.luxyque.com, operated by Luxyqué.
By placing an order on our Website, you agree to the terms outlined below.
1. Overview
Luxyqué sells jewelry products within the United States. Due to the nature, value, and hygiene considerations of jewelry, all returns and refunds are subject to the conditions stated in this Policy.
This Policy is designed to comply with applicable U.S. consumer protection laws, including Federal Trade Commission (FTC) regulations and relevant state laws.
2. Return Eligibility
We accept returns only if all conditions below are met:
- The return request is submitted within 14 days of delivery
- The item is unused, unworn, unaltered, and in original condition
- All original packaging, tags, certificates, and accessories are included
- The item was not marked as Final Sale
Failure to meet these conditions may result in denial of the return.
3. Non-Returnable Items
The following items are non-returnable and non-refundable, except where required by law:
- Customized, personalized, engraved, or resized jewelry
- Earrings or items restricted for hygiene reasons
- Gift cards
- Items marked as Final Sale
- Items damaged due to misuse, normal wear, or improper care
4. How to Request a Return
To request a return, contact us at:
Please include:
- Order number
- Reason for return
- Photos of the item (required for damaged or defective items)
Returns sent without authorization may be refused.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We strongly recommend using a trackable and insured shipping method
- Luxyqué is not responsible for lost, delayed, or damaged return shipments
6. Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Original shipping fees are non-refundable, unless required by law
- Refunds are typically processed within 5–10 business days, depending on your payment provider
If the item does not meet return conditions, it may be returned to the customer at their expense.
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery
- Provide clear photos and a description of the issue
We will review the claim and may offer a replacement, repair, store credit, or refund, at our discretion, subject to applicable law.
8. Order Cancellations
Orders may be canceled only before shipment. Once an order has shipped, it must follow the return process outlined in this Policy.
9. Exchanges
We do not guarantee exchanges. If approved, exchanges may be processed as a return and a new purchase, subject to product availability.
10. Fraud & Abuse Prevention
Luxyqué reserves the right to refuse returns or refunds in cases of:
- Suspected fraud
- Abuse of return policies
- Excessive or repeated return behavior
11. Personal Data & Privacy Transparency
11.1 Data Collected for Returns
When processing returns or refunds, we may collect:
- Name and contact information
- Order and transaction details
- Shipping and return information
- Communications related to the request
11.2 Purpose of Data Processing
Personal data is used strictly for:
- Processing returns, refunds, or exchanges
- Fraud prevention and transaction verification
- Legal, tax, and accounting compliance
11.3 Data Sharing
We may share limited personal data with:
- Payment processors
- Shipping and logistics providers
- Accounting or legal service providers
We do not sell personal data.
11.4 Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal data. Data is retained only for as long as necessary to fulfill the purposes described or as required by law.
12. Your Privacy Rights (U.S.)
Depending on your state of residence, you may have rights under applicable U.S. privacy laws, including the right to:
- Request access to personal data
- Request correction or deletion
- Opt out of certain data uses where applicable
13. How to Exercise Your Rights
To make a privacy-related request or inquire about your data, contact us at:
We may verify your identity before processing requests and will respond within legally required timeframes.
14. Limitation of Liability
To the fullest extent permitted by law, Luxyqué is not liable for damages resulting from misuse, normal wear, or improper handling of jewelry after delivery.
15. Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised Policy.
16. Contact Information
For questions regarding returns, refunds, or privacy practices, contact:
Luxyqué
📧 contact@luxyque.com
🌐 https://www.luxyque.com