Effective Date: January 28, 2026
Luxyque values your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, store, use, and share your personal information, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable laws.
1. Data Controller Contact Information
Luxyque is the data controller for the personal data we process. You can contact us at:
- Business Name: Luxyqué
- Website: www.luxyque.com
- Email: contact@luxyque.com
2. Personal Data We Collect
We collect the following types of personal data:
2.1. Information You Provide to Us
- Account Registration: Name, email address, and password.
- Order Processing: Billing and shipping address, phone number, and payment details (processed by secure third-party payment processors).
- Contact Forms and Customer Support: Name, email, and any additional information you voluntarily provide.
2.2. Automatically Collected Data
- Device Information: IP address, browser type, operating system, and device details.
- Usage Data: Pages visited, time spent on our site, referral sources, and actions taken.
- Cookies and Tracking Technologies: Session and persistent cookies for site functionality, preferences, analytics, and targeted advertising. (See our Cookie Policy for more details.)
3. How We Use Your Data
We use your data to:
- Process and fulfill your orders.
- Communicate with you about your purchases, inquiries, or updates.
- Provide customer support.
- Personalize your shopping experience and recommend products.
- Improve our website, marketing efforts, and overall service.
- Ensure security, fraud prevention, and compliance with legal obligations.
4. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds under the GDPR:
- Contractual Necessity: To fulfill and deliver orders.
- Legitimate Interests: For business improvements and marketing.
- Consent: For newsletters, targeted advertising, and analytics (where applicable).
- Legal Obligations: To comply with laws, tax regulations, and fraud prevention.
5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your data with:
5.1. Service Providers
- Payment processors (e.g., Stripe, PayPal) to process transactions.
- Shipping partners to deliver your orders.
- IT and marketing providers for hosting, analytics, and email communications.
5.2. Legal and Regulatory Authorities
We may disclose your personal data to comply with applicable laws, regulations, or legal processes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Order Information: Retained for 7 years for accounting and legal compliance.
- Marketing Data: Retained until you withdraw your consent.
After the retention period, your data will be securely deleted or anonymized.
7. Data Security
We implement technical and organizational measures to protect your data, including:
- SSL encryption for secure data transmission.
- Secure servers and firewalls to safeguard stored information.
- Limited access to personal data by authorized personnel only.
However, no transmission method over the internet is 100% secure. We encourage you to use strong passwords and protect your login information.
8. Your Rights Under the GDPR
As a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights:
8.1. Right to Access
You can request a copy of the personal data we hold about you.
8.2. Right to Rectification
You can ask us to correct any inaccurate or incomplete information.
8.3. Right to Erasure (“Right to Be Forgotten”)
You can request the deletion of your personal data, subject to legal obligations.
8.4. Right to Restrict Processing
You can ask us to limit how we process your data.
8.5. Right to Data Portability
You can request a copy of your data in a structured, commonly used, and machine-readable format.
8.6. Right to Object
You can object to the processing of your data for direct marketing or other legitimate interest purposes.
8.7. Right to Withdraw Consent
You can withdraw your consent at any time for data processing based on consent.
8.8. Right to Lodge a Complaint
If you believe we have violated your rights, you can file a complaint with your local data protection authority.
To exercise your rights, email us at contact@luxyque.com.
9. International Data Transfers
If you are located outside the United States, your personal data may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for such transfers, such as standard contractual clauses approved by the European Commission.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver targeted advertisements. You can manage your cookie preferences in your browser settings.
11. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” revised accordingly.
12. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
- Email: contact@luxyque.com