Orders & Shopping
How do I place an order? Placing an order is simple. Browse our collection, select your desired piece, choose any customization options, and add it to your cart. Follow the checkout steps to enter your details and complete your purchase securely.
Can I modify or cancel my order after placing it? We begin processing orders quickly to ensure timely delivery. If you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate your request, though modifications may not be possible once an order has been dispatched.
Do you offer gift wrapping? Yes! All Luxyqué orders come beautifully packaged, perfect for gifting.
Products & Quality
What materials are your jewelry pieces made from? At Luxyqué, quality is at the heart of everything we create. Our pieces are crafted from premium materials including sterling silver, gold vermeil, and solid gold, often adorned with genuine gemstones and freshwater pearls. Each product listing includes a full material breakdown.
Are your pieces suitable for sensitive skin? Many of our pieces are hypoallergenic and nickel-free, making them suitable for sensitive skin. Please refer to the individual product description for material details, or reach out to us and we’ll help you find the perfect piece.
How should I care for my Luxyqué jewelry? Store each piece in the provided pouch or box when not in use. Avoid contact with water, perfume, and harsh chemicals. Gently polish with a soft cloth to restore its natural shine.
Shipping & Delivery
How long does shipping take? Standard shipping typically takes 5–7 business days, while express options are available at checkout. All orders are carefully packaged and dispatched within 1–2 business days of purchase confirmation.
Do you ship internationally? Yes, Luxyqué ships worldwide. International delivery times and costs vary by location and will be calculated at checkout. Please note that any applicable customs duties or import taxes are the responsibility of the recipient.
How can I track my order? Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to monitor your delivery in real time.
Returns & Exchanges
What is your return policy? We accept returns within 14 days of delivery, provided the item is unworn and in its original packaging. Please note that personalized or custom pieces are non-refundable.
How do I initiate a return or exchange? Contact our customer care team with your order number and reason for return. Once your item is received and inspected, your refund or exchange will be processed within 5–7 business days.
Sizing & Fit
How do I find my ring size? We recommend using a ring sizer tool or visiting a local jeweler for the most accurate measurement. You can also measure the inner diameter of a ring you already own and compare it to our size guide, available on every ring product page.
What if my ring doesn’t fit? We offer exchanges for sizing issues within 14 days of delivery. Simply contact our team with your order number and we’ll arrange the correct size for you as quickly as possible.
Do your necklaces and bracelets come in different lengths? Yes! Many of our necklaces and bracelets are available in multiple lengths or include an adjustable extension chain for a flexible, custom fit. Length options are listed on each individual product page.
Payments & Pricing
What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal and other secure payment options available at checkout. All transactions are encrypted and fully secure.
Do you offer payment plans or buy now, pay later options? Yes, we partner with select buy now, pay later providers to make luxury jewelry more accessible. Available options will be displayed at checkout depending on your location.
Do your prices include taxes? Prices displayed on our website may or may not include local taxes depending on your region. Any applicable taxes will be clearly shown before you complete your purchase at checkout.
Customization & Personalization
Do you offer personalized or engraved jewelry? Yes! We offer personalization on select pieces, including engraving and custom name options. Look for the customization option on eligible product pages, or contact us to discuss a bespoke request.
How long do custom orders take? Personalized and custom pieces typically take 7–14 business days to craft before dispatch. We take great care with every bespoke order to ensure it meets the Luxyqué standard of excellence.
Can I request a completely custom piece? We love bringing unique visions to life. Reach out to our team with your idea and we’ll discuss what’s possible, including materials, design, and pricing.
Product Availability
What happens if an item I want is out of stock? You can sign up to be notified when a sold-out piece is restocked by clicking the “Notify Me” button on the product page. We restock popular pieces regularly, so keep an eye out.
Do you release new collections? Yes! We regularly introduce new pieces and seasonal collections. Follow us on social media or sign up for our newsletter to be the first to know about new arrivals and exclusive launches.
Are your pieces limited edition? Some of our designs are released as limited edition pieces, crafted in small quantities to preserve their exclusivity. Once they’re gone, they’re gone — so we recommend securing yours early.
About Luxyqué
What makes Luxyqué different from other jewelry brands? At Luxyqué, every piece is crafted with intentionality and passion. We don’t just sell jewelry — we create timeless pieces designed to inspire confidence, celebrate beauty, and mark the moments that matter most. Quality, elegance, and you are always at the center of everything we do.
How can I stay connected with Luxyqué? Follow us on our social media channels and subscribe to our newsletter for exclusive offers, new arrivals, behind-the-scenes content, and jewelry care tips delivered straight to your inbox.