Privacy Policy for Luxyque

Last Updated : 18th of November 2024

Luxyque values your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, store, use, and share your personal information, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

Data Controller Contact Information

Luxyque is the data controller for the personal data we process. You can contact us at:

Personal Data We Collect

We collect the following types of personal data:

2.1. Information You Provide to Us

  • Account Registration: Name, email address, and password.
  • Order Processing: Billing and shipping address, phone number, and payment details (processed by secure third-party payment processors).
  • Contact Forms and Customer Support: Name, email, and any additional information you voluntarily provide.

2.2. Automatically Collected Data

Cookies and Tracking Technologies: Session and persistent cookies for site functionality, preferences, analytics, and targeted advertising.

Device Information: IP address, browser type, operating system, and device details.

Usage Data: Pages visited, time spent on our site, referral sources, and actions taken.

How We Use Your Data

We use your data to:

  • Process and fulfill your orders.
  • Communicate with you about your purchases, inquiries, or updates.
  • Provide customer support.
  • Personalize your shopping experience and recommend products.
  • Improve our website, marketing efforts, and overall service.
  • Ensure security, fraud prevention, and compliance with legal obligations.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the GDPR:

Legal Obligations: To comply with laws, tax regulations, and fraud prevention.

Contractual Necessity: To fulfill and deliver orders.

Legitimate Interests: For business improvements and marketing.

Consent: For newsletters, targeted advertising, and analytics (where applicable).

Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:
5.1. Service Providers
Payment processors (e.g., Cash App, PayPal) to process transactions.
Shipping partners to deliver your orders.
IT and marketing providers for hosting, analytics, and email communications.
5.2. Legal and Regulatory Authorities
We may disclose your personal data to comply with applicable laws, regulations, or legal processes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order Information: Retained for 7 years for accounting and legal compliance.
  • Marketing Data: Retained until you withdraw your consent.

After the retention period, your data will be securely deleted or anonymized.

Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption for secure data transmission.
  • Secure servers and firewalls to safeguard stored information.
  • Limited access to personal data by authorized personnel only.

However, no transmission method over the internet is 100% secure. We encourage you to use strong passwords and protect your login information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver targeted advertisements. You can manage your cookie preferences in your browser settings.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” revised accordingly.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

Thank you for trusting Luxyque with your personal data.
Luxyque: Where Luxury Lives.