Last Updated : April 14 2025

At Luxyque, we want you to love your jewelry as much as we love creating it. If for any reason you’re not completely satisfied with your purchase, we’ve outlined our Refunds and Returns Policy to ensure a smooth and fair process for both our customers and our business.

Eligibility for Returns

You may return or exchange items purchased on Luxyque.com if they meet the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition: unworn, unused, unaltered, and with all original packaging and tags attached.
  • Custom, personalized, or engraved items are non-returnable, unless they arrive damaged or defective.
  • Items purchased on sale or marked as “final sale” are not eligible for return or exchange, unless defective.

Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at sales@luxyque.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Await Approval: Our customer support team will review your request and respond within 2 business days with instructions and a return authorization number (RA#), if approved.
  3. Prepare the Package: Safely repackage the item(s) in their original condition, including all packaging, certificates, and accessories.

Return Shipping

  • Domestic Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
  • International Returns: Customers are responsible for both return shipping and any customs or duties incurred.
  • Damaged or Defective Items: If your item arrives damaged or defective, we will cover the cost of return shipping. Please include photos of the damage or defect in your initial email to expedite the process.

Refunds

Refund Processing

Once we receive and inspect your returned item(s), we will notify you via email regarding the status of your refund. Approved refunds will be issued to the original payment method within 5-7 business days.

Refund Deductions

  • Original shipping costs are non-refundable, except for defective or damaged items.
  • If items are returned without authorization or outside the eligibility window, they may be returned to you at your expense or subject to a restocking fee.

Exchanges

We offer exchanges for the same item in a different size (if applicable) or for an item of equal value. To request an exchange:

  • Follow the same process as initiating a return.
  • Specify the desired replacement item in your email.
  • Exchanges are subject to product availability. If unavailable, a refund will be issued.

Non-Returnable Items

The following items cannot be returned:

  • Custom, personalized, or engraved items.
  • Earrings (for hygiene reasons).
  • Gift cards.
  • Final sale or clearance items.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  1. Contact Us Immediately: Email sales@luxyque.com within 48 hours of receiving the item. Include photos of the issue for faster resolution.
  2. Resolution Options: We will replace the item, offer a store credit, or issue a full refund, including any shipping costs incurred.

Contact Information

For questions about returns, refunds, or exchanges, contact us:

Our team is here to help and ensure your satisfaction with our products and service.

Thank you for shopping with Luxyque!
The Essence of Luxury, Crafted for You.